So this evening! Guess where the heels have been placed. It's been weeks and I have not heard from customer service. I am unable to wait during the work day so I have sent 3 emails giving the description of the show and the persistent issue I have with the model. Only to take them out of the box, put them on, walk into my kitchen to pour a cup of coffee before heading out the door and the black piece on the heal brakes yet again! I have been trying to contact customer service for several weeks. Day 1 of wearing the exchanged pair and the black piece at the bottom broke off exposing the metal piece. It was almost 2 weeks I had the shoes so I exchanged them for the same pair. However, after wearing the shoe 2 times the heel broke. The first pair I bought I fell in love with! So I went and purchased more shoes of course. Including travel time to and from Zales to drop off and pick up a ring 5 times, the price of the ring AND interest on the ring that I have been paying even though I don't have a fully intact ring, I am out over $6,500. I am highly disappointed and frankly irate at the poor quality of this design. I understand Zales is the seller however, it is not Zales that produced this ring, and therefore not their responsibility to make things right with the customer. So my choices are, keep a broken ring, or pay MORE money to replace the existing ring.
Now, Zales is saying they can order us a new ring, at a price of $450 to cover the cost of the lifetime warranty-which I already have. We have not made it 3 months without a sapphire falling out of her wedding ring since we purchased it. Then, come October, low and behold, my wife's sapphire falls out AGAIN.
We had to wait 16 weeks for that ring while my wife continued to wear a broken ring. Zales then replaced the entire ring for a new ring-same style-but new. Since purchasing, I have had to have this ring fixed for a missing sapphire 4 times. I purchased a Vera Wang wedding ring for my wife almost 3 years ago from Zales at a purchase price of roughly $4,500.
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